Returns
We want you to love your Cozy Creations purchase! Returns are accepted within 30 days of delivery.

Conditions for Returns

• Items must be unused, unwashed, and in original condition.
• Please include original packaging.
• Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

Photo/Video Evidence (Required for Damaged/Incorrect Items)
To help us resolve issues quickly and file a carrier claim, please contact us within 7 days of delivery and include:

• 3–5 clear photos (or a short video) showing:
  1. the outer shipping box (all sides),
  2. the shipping label (readable),
  3. the inner packing materials, and
  4. close-ups of the damage/defect or the incorrect item.
• Your order number and a brief description of the issue.
  Please keep all packaging until we finish the review—carriers often require it.

How to Start a Return
Email: cozyteam1717@gmail.com
Subject: Return Request – Order #1234
Include: order number, reason, and (for damaged/incorrect) the photos/videos listed above.

Refunds

• Once your return is received and inspected, we’ll email you an update.
• Approved refunds are issued to the original payment method within 5–7 business days.
• Original shipping fees are non-refundable unless we made an error or the item was damaged/defective.

Exchanges
Please place a new order for the item you want; we’ll process the original as a return.

Non-Returnable Items

• Gift cards and final-sale/clearance items (if marked) are not returnable.
• Items showing signs of wear or washing cannot be accepted.

Lost/Delivered-But-Not-Received Packages
If tracking shows “delivered” but you can’t locate the package, please contact us within 48 hours so we can assist with a carrier trace.